FAQ'S

Frequently Asked Questions

An item I want is out of stock. Can I be notified when it is back in stock?

Absolutely! Simply visit the product on our site and click 'remind me when it's back' pop in your email and you'll be the first to know when we've restocked the product. Be quick to shop!!

There's a problem with my order, who do I contact?

Don't fret, we'll figure it all out! Simply email us ; hello@sunandsoul.com.au and tell us about the issue and rest assured we'll get on the job ASAP! OR use 'contact us' page on our website.

What methods of payment do you accept?

We accept a range of major cards and payment options. These include, Mastercard, Visa, American Express and JCB cards. We also accept payment's made via Apply Pay, Google Pay, Shop Pay, PayPal and AfterPay.

How long do your gift cards last?

Our gift cards are valid for three years from purchase date! Please note, all gift cards are non-refundable and non-transferable.

How do I request a refund/return?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@sunandsoul.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that we do not currently accept any returns or offer refunds on clearance and sale items.
You can always contact us for any return question at hello@sunandsoul.com.au.

How do I make an exchange?

If you need to exchange an item, it's up to the customer to cover the cost to send back your item(s), but we will cover the cost to send out your new/exchanged item(s).

However, if you need to exchange your order for a second time, both the cost of shipping your item(s) back to us, and the cost of shipping the new item(s) back out to you, will be up to you (the customer). The fee for sending back out your second exchange is our standard shipping rate of either $10 for Australia, or $30 for International shipping.

What size should I purchase?

All of our styles are designed with maternity and nursing in mind, that's why we recommend that you purchase the size that you usually are unless you have gone up or down a size since becoming pregnant.

You can take a look at our sizing guide here

Can I cancel or change my order once it's been placed?

Unfortunately not. We pack and post orders daily so we are are unable to change or cancel orders they've been placed. Please make sure you choose your items carefully and select the correct shipping before placing your order.

Do you ship internationally?

Yes we do!

However, we are currently do not offer international shipping to the following countries/territories :
- Afghanistan
- Azerbaijan
- Bahrain
- Bangladesh
- Bhutan
- British Indian Ocean Territories
- Brunei
- Cambodia
- Christmas Island
- Cocos Island
- India
- Iraq
- Israel
-Jordan
- Kazakhstan
- Kuwait
- Kyrgyzstan
- Laos
- Lebanon
- Macao
- Maldives
- Mongolia
- Myanmar
- Nepal
- Oman
- Pakistan
- Palestine
- Syria
- Tajikistan
- Turkmenistan
- Uzbekistan
- Yemen
- Central America (All countries)
- French Southern Territories
- South Georgia & South Sandwich Islands

I forgot my password, how can I retrieve it?

Always look on the bright side! All you need to do is click the ACCOUNT button at the top of our website and click Forgot your password. You will receive an email where you will be able to create a new password.

Please reach out to our customer care team if you have any issues.

FAQ'S

hello sunshine